Refund Policy

This Refund Policy applies to all purchases made through Wellness Reset Journey. Please read it carefully before placing your order.

1. Physical Products (Oriflame Wellosophy)

Oriflame Wellosophy Meal Replacement products are sold at Oriflame's recommended retail prices. Returns and refunds for physical products are subject to Oriflame's standard return policy:

• Unopened products in original condition may be returned within 14 days of receipt
• Opened products cannot be returned for hygiene reasons, unless the product is defective or damaged
• Defective or damaged products will be replaced or refunded at no cost to you
• Return shipping costs are the responsibility of the customer unless the product is defective

To initiate a return for a physical product, please contact Yewande via WhatsApp or email within 14 days of receiving your order.

2. Digital Products and Coaching Services

The Wellness Reset Program includes digital products (guides, checklists, meal plans) and coaching services (weekly check-ins, strategy calls, community access). Due to the nature of digital products and services:

• Digital products (PDFs, guides, meal plans) are non-refundable once delivered
• Coaching services are non-refundable once the coaching period has commenced
• If you have not yet received your digital products and wish to cancel, please contact us within 24 hours of purchase

3. Exceptions

We will consider refund requests on a case-by-case basis in the following circumstances:

• Technical failure that prevented delivery of digital products
• Significant misrepresentation of the product or service
• Duplicate charges due to payment processing errors

4. How to Request a Refund

To request a refund, please contact us within the applicable timeframe:

• Email: hello@wellnessresetjourney.com
• WhatsApp: Message Yewande directly

Please include your name, order details, and the reason for your refund request. We will respond within 2 business days.

5. Consumer Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable Nigerian consumer protection law.