Privacy Policy

Wellness Reset Journey ("we," "us," or "our") operates the website wellnessresetjourney.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit a lead capture form (name, email address, and optionally phone number)
• Complete the body assessment quiz (quiz responses and result category)
• Submit a contact form (name, email address, subject, and message)
• Place an order via WhatsApp (handled outside this website)

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL
• Date and time of your visit

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Please see our Cookie Policy for detailed information.

2. How We Use Your Information

We use the information we collect to:

• Send you the free checklist or guide you requested via email
• Respond to your contact form submissions
• Send you wellness tips, programme updates, and promotional communications (with your consent)
• Personalise your experience on our website
• Analyse website traffic and improve our content and services
• Comply with legal obligations
• Protect against fraud and abuse

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our legal basis for collecting and using your personal information depends on the data concerned and the specific context in which we collect it. We process your data on the following bases:

• Consent: Where you have given us explicit consent to process your data (e.g., subscribing to our email list)
• Legitimate interests: Where processing is necessary for our legitimate business interests and not overridden by your rights
• Legal obligation: Where we are required to process your data to comply with applicable law

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Email service providers (Resend, Brevo) to send transactional and marketing emails on our behalf
• CRM platforms (Airtable) to manage lead and customer records
• Analytics providers to understand website usage
• Legal authorities where required by law or to protect our rights

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Lead data is retained for a maximum of 3 years unless you request deletion earlier.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right of rectification: Request correction of inaccurate or incomplete data
• Right of erasure: Request deletion of your personal data
• Right to restrict processing: Request that we limit how we use your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to our processing of your data for direct marketing purposes

To exercise any of these rights, please contact us at hello@wellnessresetjourney.com. We will respond within 30 days.

7. Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, CSRF protection, input validation, rate limiting on forms, and secure server-side storage of all API credentials. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, including the Oriflame website and WhatsApp. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of the website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@wellnessresetjourney.com
• Website: wellnessresetjourney.com/contact